Terms & Conditions
Effective Date: May 12, 2025

This Agreement sets the terms for dog training services provided by BarkNBondK9Solutions, LLC, a Florida limited liability company (“we,” “our,” or “Company”), to the client (“Client”) who signs below or books services. By scheduling or taking part in our training, the Client acknowledges that they have read, understand, and agree to these terms.

These Terms and Conditions apply to all services offered by the Company including but not limited to single sessions, virtual training, training programs, and multi-session packages. Any individual service descriptions or listings—whether on the Company’s website, booking page, or marketing materials—are subject to and governed by the terms outlined in this Agreement. In the event of any discrepancy between those descriptions and this Agreement, these Terms shall prevail.

1. Description of Services

The Company provides private, in-home, virtual, and public-area dog training services, customized to meet the specific needs and requirements of each individual dog, with public sessions held only where permitted.

(1a) Training Philosophy, Tools & Treats

We follow a positive-based, science-backed approach to dog training that emphasizes trust, clear communication, and the reinforcement of desirable behaviors. Our goal is to strengthen the human-canine bond through proven, humane training techniques.

While our foundation is rooted in positive reinforcement, we recognize that certain training tools—such as E-collars—can be used responsibly with professional guidance and for non-aversive communication purposes only. The aversive (shock) feature of E-collars is not used in our training. Tools are introduced and demonstrated only when appropriate, and always in a way that supports the wellbeing of the dog.

Clients may request the use of specific training tools or equipment, but they will only be used if approved at the sole discretion of Our trainers as safe, ethical, and appropriate for the individual dog. If a tool is not approved, it will not be used, but this will not result in termination of services.

Training treats are provided by the Company during sessions. The exact treats used will be disclosed on the Dog Training Assessment Form. If a dog has any food allergies, sensitivities, or medical conditions, this must be disclosed on the same form prior to booking.

2. Session Duration

Each training session lasts approximately as stated in the booking description or as otherwise agreed upon in writing. Additional time may incur extra charges.

3. Booking, Payment & Cancellation

(3a) Payment Requirements
A valid credit card is required to confirm bookings. We may charge this card for services rendered, late cancellations, no-shows, or applicable fees.

(3b) Cancellation Policy
Cancellations with less than 24 hours’ notice will incur a $51.84 late cancellation fee. No-shows are charged the same fee. After three cancellations or no-shows, future services may be terminated without refund.

(3c) Refund Policy
Refunds, if applicable, are as follows:

• Single sessions: 25% refund up to the first three sessions.

• Packages/programs: 25% refund within the first six sessions or before program completion, whichever comes first.

• All virtual sessions (including single sessions, packages, and programs) are non-refundable.

All refund requests must be submitted in writing and will be processed within 14 business days, minus any applicable fees.

(3d) Pricing Changes

We reserve the right to modify, update, or adjust service pricing at any time in response to changes in operational costs, service offerings, or third-party processing fees. Clients will be notified of any pricing changes via email or updates posted on the Company’s official website prior to the effective date of such changes as they relate to future services. Prices confirmed at the time of booking shall remain valid for that specific appointment, unless otherwise stated in writing by the Company.

4. Required Documentation

Clients must submit all required forms within 24 hours of first notice. Sessions remain tentative until forms are reviewed and approved. Failure to submit forms on time may result in cancellation. If payment was made and the session is canceled for missing forms, a full refund will be issued.

5. Rescheduling Policy

Clients may reschedule up to three times with at least 24 hours’ notice. Additional changes require written approval. Exceptions may be made for documented medical emergencies or at the Company discretion. Excessive rescheduling may lead to service termination.

6. Late Arrival

Trainers will wait up to 15 minutes past the scheduled time. If the Client does not arrive or show up within this window, the session is forfeited, and the no-show fee applies.

7. Participation and Compliance

Client agrees to actively participate, follow training instructions, and promptly report concerns or changes in behavior. Failure to comply may result in discontinued services without refund.

8. Termination by the Company

Services may be terminated immediately for:

• Non-payment;

• Repeated breaches of this Agreement;

• Unsafe or inappropriate behavior by Client or dog.

No refunds will be provided upon termination under these circumstances.

9. Assumption of Risk & Limitation of Liability

Client acknowledges the inherent risks in dog training and assumes full responsibility for any injury, damage, or outcomes. To the fullest extent permitted by law, BarkNBondK9Solutions, LLC, its owners, trainers, contractors, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the services, whether during or after training.

10. Indemnification

Client agrees to indemnify and hold harmless BarkNBondK9Solutions, LLC, its owners, trainers, contractors, and agents from all claims, liabilities, damages, or expenses (including attorneys’ fees) arising from:

• Client’s breach of this Agreement;

• The behavior or actions of Client’s pet;

• Client’s failure to follow instructions or precautions.

11. Insurance

The Company carries professional liability insurance, which does not cover damages caused by Client negligence or misconduct. Clients are encouraged to carry pet insurance.

12. Conduct Policy

Clients must behave toward the Company staff, animals, and members of the public in a respectful, safe, and appropriate manner at all times, regardless of location. Any behavior that is abusive, aggressive, harassing, threatening, or otherwise unsafe—whether verbal or physical—will result in the immediate termination of services without refund and permanent disqualification from all future bookings.

The Company reserves the right, at its sole discretion, to determine what constitutes inappropriate conduct and to take immediate action, including discontinuing services on-site and reporting the incident to relevant authorities when necessary.

13. Trainer Identification

All trainers are background-checked and carry official company identification. Proof of insurance and required permits are also available upon request.

14. Confidentiality & Media Use

All personal and pet information is strictly confidential. Paper forms are digitized and securely destroyed within 30 days from the date of signature. Client photos or videos may be used for marketing purposes only with written consent.

15. Parking Authorization

Clients authorize trainers to park only in legal, permitted areas on or near their property, including guest spaces, HOA-approved zones, or public parking where allowed. Regardless of whether the parking area is permitted, the Company is not responsible for any parking violations, towing, or fees incurred, and such charges may be billed to the Client.

16. Non-Payment & Collections

Fees must be paid as invoiced. Non-payment may lead to service suspension, collections, or legal action. Clients are responsible for all recovery costs, including attorney and court fees.

17. Location Sharing & Mileage Tracking

Trainers will share their real-time location approximately 30 minutes prior to arrival. Mileage related to in-person training is tracked for business and tax purposes and is handled in accordance with our Privacy Policy.

18. Service Area, Licensure & Service Restrictions

The Company is a registered business operating in Miami-Dade County, Florida, offering mobile and virtual dog training services throughout Miami-Dade, as permitted by applicable local laws. Training sessions are conducted at the Client’s designated location, in permitted public spaces, or virtually, as mutually agreed upon in advance.

The Company does not provide transportation services for dogs or clients under any circumstances. The company does not operate, nor is it licensed to operate, any kennel, boarding, daycare, or pet transportation service. Clients are solely responsible for transporting their pets and for their care outside of scheduled training sessions.

19. Modifications

The Company may propose updates to this Agreement from time to time. Any such updates or changes will require the Client’s written acceptance via a new contract or addendum. Continued use of services without signing the updated agreement does not constitute acceptance of modified terms. If the Client does not accept the updated Agreement, current terms remain in effect.

20. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflicts of law provisions. Any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and the parties hereby irrevocably consent to the jurisdiction and venue of such courts.

21. Severability

If any provision of this Agreement is found to be invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.

22. Waiver

Failure by the Company to enforce any provision of this Agreement shall not constitute a waiver of its rights to do so in the future.

23. Force Majeure

The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, or other unforeseen events.

24. Electronic Signature

Client agrees that electronic signatures and electronic records shall be considered legally binding and equivalent to original signatures.

25. Entire Agreement

This document, together with any signed addenda or updates, constitutes the entire Agreement between the parties and supersedes all prior agreements, whether written or oral. No modifications or amendments are valid unless signed in writing by both the Client and an authorized representative of the Company.

26. Dispute Resolution

This In the event of any dispute, claim, or disagreement arising out of or relating to this Agreement or the services provided, both the Client and BarkNBondK9Solutions, LLC agree to attempt to resolve the matter through good faith negotiations.

If a resolution cannot be reached informally, both parties agree to submit the dispute to mediation in Miami-Dade County, Florida, before pursuing any other legal remedy. Mediation shall be conducted by a mutually agreed-upon neutral third party. The cost of mediation shall be shared equally by both parties.

If mediation fails to resolve the issue, either party may then pursue legal action as permitted under Section 20 (Governing Law & Jurisdiction). However, both parties agree to waive their right to a jury trial and instead submit to a bench trial in the applicable court.

Nothing in this clause shall prevent either party from seeking injunctive relief or other equitable remedies for urgent matters.

Acknowledgment (For Display Purposes Only)

These Terms and Conditions are provided for review. All Clients are required to read, understand, and sign this Agreement prior to the commencement of any services with BarkNBondK9Solutions, LLC.